Luxury Quality Assessments

At Incrementum, we go beyond traditional evaluations to deliver actionable insights that refine and elevate the luxury guest experience. Our tailored quality assessments and mystery shopping programs for Hotels & Resorts, Restaurants & Bars, and Spas are designed not just to measure performance but to unlock potential.

Every report is crafted as a strategic tool: a consultative roadmap that identifies strengths, reveals blind spots, and offers precise recommendations to enhance service, ambiance, execution, and consistency. This is not just about meeting standards - we are here to assist in exceeding them, with intention and impact. Use it to fine-tune operations, inspire your team, and deliver the kind of excellence that defines unforgettable luxury.

Precision with Purpose

We do not just observe - we immerse.

Our quality assessments and mystery shopping programs are designed to capture the full rhythm of your guest experience, from subtle service cues to the emotional undercurrents that define true luxury.

With firsthand industry expertise, we step in the heart of the scenes to identify what is working, what is not, and—most importantly—why it matters.

Each report is more than a scorecard; it’s a working tool built to help you course-correct in real time. Through detailed insights and purposeful recommendations, we help you bridge the gap between good and exceptional—quietly fine-tuning the guest journey where it counts most.

“True luxury is not just about what guests see; it is about what and how they feel. Our assessments are designed to uncover the subtle details that shape lasting impressions and turn great service into exceptional experiences.”

— Kristin S. Desplechin, Director of Training & Quality Assessments at Incrementum

What’s inside:

  • Unannounced multi-day immersion
    We discreetly experience your property as a guest would without bias, without influence

  • Tailored evaluation framework
    Assessments are calibrated to your brand’s own standards, values, and priorities - not a one-size-fits-all checklist.

  • Rich, experience-based reporting
    We deliver a detailed, moment-by-moment breakdown of interactions, guest flow, ambiance, timing, and emotional impact.

  • Strategic, performance-focused insights
    You will receive practical guidance that is divided into immediate actions, short-term adjustments, and long-term opportunities

  • Collaborative in-person debrief
    We meet with your leadership and team members to present findings, address friction points, and initiate solutions—together.

Explore all of our Services

  • chef serving luxury dish

    Strategy & Consulting

    Elevate your guest services and create unparalleled luxury experiences with professional guidance and advice from award-winning chefs, food & beverage experts, gifted mixologists, guest service maestros and luxury event planning specialists.

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  • bartender coaching team

    Coaching

    Unlock the full potential of your hospitality team with our personalized one-on-one coaching or targeted team coaching. Elevate leadership skills and foster a culture of excellence for unparalleled success in the industry.

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  • luxury event set up

    Task Force Management

    Optimize your hospitality operations with our talented team of professionals specializing in restaurant operations, kitchen, bake shop, banquet, catering, events, and rooms/housekeeping.

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  • keynote speaker

    Speaking

    Experience culinary leadership at its finest with captivating insights from a seasoned expert in the hospitality realm in one-time events or industry summits.

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  • smoked cocktail presentation

    Tips Training

    Ensure responsible alcohol service in the hospitality industry with our TIPS Training services. Elevate your team's skills to create a safer and more enjoyable environment for both staff and patrons.

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  • bartenders serving drinks

    Disc Behavioral Assessment

    Empower your team's dynamics with our DISC Training services, providing online profile tests, personalized debriefing sessions, and detailed improvement strategies for enhanced collaboration and success.

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  • Luxury Quality Assessments

    We offer tailored quality assessments and mystery shopping programs designed to elevate the guest experience across Hotels & Resorts, Restaurants & Bars, and Spas. With a sharp eye for luxury standards and operational nuance, we evaluate every detail to help you deliver an experience that goes beyond expectations

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  • "Franck Desplechin is the type of leader and mentor everyone needs!"

    — Meghan Tucker, Food & Beverage Manager

  • "Franck was able to see leadership qualities in me that I, myself, was ignorant to. Through his guidance I have learned to become a better Chef, manager and a more confident leader."

    — Yannick Law, Executive Sous Chef

  • "I really enjoy seeing his drive and purpose rub off on my coworkers, my kitchen and most importantly myself."

    — Joseph Wickham, Chef de Cuisine

  • If you're looking for a hospitality consultant that delivers results and genuinely cares about your success, look no further than Incrementum.

    — Angelica Palladino, General Manager

  • "Our collaboration with Incrementum has been nothing short of exceptional, and their expertise in the field of hospitality staffing has proven invaluable time and time again."

    — Nathaniel E. Brethold, Vice President – Restaurants, Bars and Events

  • "Franck and his team have been incredible partners. They respond quickly and the talent level of their consultants is exceptional. They are our first call when we need exception leadership support."

    — Anthony Duggan, Area Vice President and General Manager

  • "Their dedication to providing exceptional service and support has made them an indispensable partner in our operations."

    — Nathaniel Brethold, Vice President of Restaurants, Bars & Events

  • "I highly recommend Franck as he has excellent experience in coaching, delivering, and implementing new strategies while adapting to the existing hotel culture.”

    — Suzie Yang, General Manager

  • "One of the most humble and gracious humans I’ve ever worked aside with. The epitome of what a food and culinary expert shall proceed there on. ”

    — Justine Hoagland, Event Sales & Marketing

  • "Franck’s expertise, direct communication and collaboration creates followers that respond to his leadership. At the hotel he inspired the team to rise to a new level of performance.

    —Brad Harvey, General Manager

  • "Franck has been able to impact my life on so many different levels. His continuous guidance and support has improved not only my leadership skills, but my overall self-confidence."

    — Morgan Malzhan, Executive Pastry Chef

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